Effective Date: July 29, 2026 Last Updated: July 29, 2026
At Blake Mode, we want every customer to enjoy a confident and enjoyable shopping experience. We understand that sometimes a product may not be the perfect match, and we are committed to providing a clear and fair return and exchange process.
This policy explains the requirements, procedures, and conditions for returning or exchanging products purchased through blakemode.net.
1. Return Period
Customers may request a return within 30 calendar days from the date the order is delivered.
To be eligible for a return, the item must:
Be unused and unworn
Remain in its original condition
Include original packaging and any included accessories
Be accompanied by valid proof of purchase
Returns submitted after the return period may not be accepted.
2. Jewelry Condition Requirements
As jewelry is a personal item, all returned products must meet strict condition requirements.
Returned items must:
Have no signs of wear, scratches, damage, or alteration
Not have been exposed to perfumes, cosmetics, water, or chemicals
Include original packaging where applicable
Be suitable for resale
Items that show signs of use may be refused for hygiene and quality control reasons.
3. Non-Returnable Items
For health, hygiene, and safety reasons, certain items cannot be returned once opened or worn, including:
Earrings or pierced jewelry that has been worn
Personalized or customized jewelry
Products modified according to customer requests
Gift cards
Final sale or clearance items where applicable
This does not affect your legal rights regarding products that arrive damaged, defective, or incorrect.
Step 3: Wait for return approval and instructions before shipping the product back.
Please do not return items without prior confirmation, as unauthorized returns may not be processed.
5. Return Shipping Responsibility
The responsibility for return shipping depends on the reason for the return.
Customer Responsibility
Customers are responsible for return shipping costs when:
They change their mind
They ordered the wrong item
They no longer wish to keep the product
Blake Mode Responsibility
Blake Mode will assist with return arrangements when:
The wrong product was sent
The item arrived damaged
The product has a confirmed manufacturing issue
Customers are encouraged to use a tracked shipping service when returning items.
Blake Mode is not responsible for returned packages that are lost or damaged during return transportation.
6. Exchanges
We are happy to assist with exchange requests where possible.
Customers may request an exchange for:
Different styles
Different sizes
Alternative available products
Exchange requests are subject to product availability.
If the requested replacement item is unavailable, we may offer:
A refund
An alternative product
Store credit where applicable
7. Refund Process
Once a returned item has been received, our team will inspect the product to confirm it meets the return requirements.
After approval:
Refunds will be issued to the original payment method.
Customers will receive confirmation once the refund has been processed.
Refund processing times may vary depending on banks, card issuers, or payment providers.
Most refunds are completed within:
5–10 business days after approval
Please note that financial institutions may require additional processing time before funds appear in your account.
8. Shipping Fees and Refunds
Original shipping charges are generally non-refundable unless:
The item received was incorrect
The product arrived damaged
The issue resulted from an error by Blake Mode
Any applicable refund amount will be confirmed after the return review process.
9. Damaged, Defective, or Incorrect Items
We carefully check orders before shipment. However, if you receive an item that is damaged, defective, or different from what you ordered, please contact us within:
7 days of delivery
Please provide:
Order number
Description of the issue
Clear photos of the product and packaging
Our team will review your request and provide a suitable solution, which may include:
Replacement
Exchange
Refund
10. Order Cancellation
Orders may be canceled only before they enter the preparation or shipping process.
Once an order has been shipped, it cannot be canceled.
However, customers may request a return after delivery according to this Returns & Exchanges Policy.
11. Consumer Rights
Nothing in this policy affects your statutory rights under applicable consumer protection laws.
Customers may retain rights regarding products that are faulty, not as described, or not delivered as agreed.
12. Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us:
BLAKE MODE LTD
Registered Address 10 Ynys Terrace Pontypridd United Kingdom CF37 5NY
